Reference

Our Terms Keep Your Account Safe and Clear

When you open an account with us, you're entering a straightforward agreement: we handle your deposits and withdrawals with care, keep your data private, and resolve any questions…

Withdrawal verified in real timeAccount security standard across all devicesDANA, OVO, GoPay and QRIS payment rules
dewanaga jp Our Terms Keep Your Account Safe and Clear
GET HELP NOW

How to Reach Us About Your Account or Terms

If you have questions about how these terms apply to your account—say a withdrawal rule or your data rights—our support team is ready to explain. We staff live support during Indonesian business hours and keep email open 24/7 so you can file disputes or request account changes anytime.

Team online

Live Chat

Open the chat window in your account lobby. Our team responds within 5 minutes during 08:00–22:00 WIB, seven days a week. Use this for quick questions about your terms or account.

Email Support

Send details of your query to [email protected]. We reply within 4 hours on business days. Best for disputes, data requests, or account-closure terms.

Phone Support

Call our Jakarta support line during 10:00–20:00 WIB, Monday to Friday. Our team walks you through any term, verify your identity, and process requests live.

YOUR PROTECTION

How We Secure Your Data and Handle Your Rights

Your account, payment details, and game history are encrypted using industry-standard SSL technology so only you and our payment processors can see them.

Data Encryption

All logins and payments use 256-bit SSL encryption. Your balance and transaction history are stored on secured servers with daily…

Payment Verification

When you withdraw to DANA, OVO, GoPay or QRIS, our system confirms your identity and matches your account name to…

No Third-Party Sharing

We do not sell or rent your email, phone or address to advertisers or data brokers.

Account Closure & Data Deletion

Request closure via email. We lock your account within 2 hours and delete personal data after seven years.

Dispute Resolution

If you report a missing withdrawal or incorrect game outcome, we investigate within 48 hours and either resolve the issue…

Access & Updates

Email [email protected] to request a copy of your account data or to notify us of account changes.

Answers to Your Terms & Conditions Questions

Below are answers to the questions we hear most often about how our terms work in practice—from account eligibility and withdrawal timing to data requests and dispute handling.

Email [email protected] with your username and reason. We lock your account within 2 hours, process any pending withdrawals within one business day, and archive your data for seven years as required by law. You can reopen an account anytime by registering with a new email.

Once you request a transfer, our system verifies your identity and processes it within 30–90 seconds in most cases. The funds appear in your wallet immediately after. If your bank or e-wallet is offline, the transfer may queue for up to 4 hours.

Yes. Email [email protected] with your username, and we'll confirm your identity within 24 hours. We'll then send you a full export of your personal data, game history and transactions as a PDF within 48 hours of confirmation.

You must be of legal age and meet eligibility requirements where local law permits in Indonesia. You'll confirm this when you sign up. We verify your identity using your registered phone number and email before your first withdrawal.

Contact live chat or email [email protected] with your transaction ID. Our team investigates within 48 hours, checks our payment records and your e-wallet or bank, and either resolves the issue or explains the outcome in writing.

No. Your name, email and phone stay private. Payment details go only to DANA, OVO, GoPay or QRIS processors to execute your transfer. We never sell or rent your data to advertisers, marketers or third parties.

We retain your account, game history and transaction records for seven years after account closure to comply with Indonesian transaction-reporting regulations. Your personal data is then deleted unless you request a shorter retention period.