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How we protect your privacy on dewanaga jp

Your account details, payment history and personal information stay encrypted and secure with us.

Bank-level encryption for all transactionsDANA, OVO, GoPay and QRIS payment details never stored unencryptedYour data rights are always yours to exercise
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dewanaga jp How we protect your privacy on dewanaga jp
REACH US ANYTIME

How to contact us about your privacy

Team online

Live Chat

Ask a question about your data, request access to your information, or report a privacy concern. Our team in Jakarta is online 08:00–23:00 WIB seven days a week.

Email

Send a formal data request, deletion request or privacy complaint to [email protected]. We confirm receipt within 24 hours and respond fully within ten working days.

Account Settings

Update your contact details, review your login history, or manage cookie preferences directly from your account dashboard under Settings > Privacy.

DATA HANDLING

How we handle your information and account security

Encryption

All deposits, withdrawals and account access run through TLS 1.2+ encrypted channels.

Cookie Use

We place session cookies to keep you logged in and preference cookies to remember your lobby settings and language choice.

Account Verification

When you register, we verify your identity against your payment method and confirm your contact details via email or phone.

Data Retention

We keep your account data for the duration of your membership.

Third-Party Sharing

We share anonymised gameplay stats with game studios to help them improve their titles.

Your Data Rights

You can request a copy of your personal data, correct inaccuracies, or ask us to delete your information where local…

Privacy questions we hear often

Yes. Open a live-chat session or email [email protected] with 'Data Access Request' in the subject line. We'll send you a complete record of your name, contact details, account history and transaction logs within ten working days at no cost.

No. We never sell your personal data. Game studios receive only anonymised gameplay trends; payment processors see transaction details only as needed to process your DANA, OVO, GoPay or QRIS deposit. Where local law permits, we may share aggregated data for fraud prevention.

Personal details are archived for six months to meet local financial compliance requirements, then permanently deleted. Your encrypted transaction history on our payment partner servers may persist slightly longer per their own retention policies.

Submit a deletion request via live chat or email. We remove your account immediately and archive personal data for six months (required by law), then delete it fully. You won't be able to recover your account or its history after this.

Yes. We never store full payment details; instead we receive a secure token from the payment processor confirming your deposit cleared. Your actual card or wallet account number never touches our servers. All connection to payment gateways runs through encrypted TLS channels.

We may update this policy to reflect legal changes or platform improvements. We'll notify you of material changes via email and give you 30 days to accept the new terms or close your account. Continued play after 30 days means you accept the new policy.

Start with our support team via live chat (08:00–23:00 WIB) or email [email protected]. If we don't resolve your concern, you can escalate to Indonesia's Data Protection Authority where local law permits.

Related Pages

dewanaga jp Indonesia About Us dewanaga jp Login Register FAQ